PROOF OF PAYMENTS: “EFT OR PAYFAST METHODS”
Orders will only be processed and dispatched once the customer’s funds clear into our account and The Proof of payment/ Receipt of the Successful Transaction is sent to us by your banking facility (Please note that this requirement is a necessary and standard requirement as it protects The Cell Shop from any Fraudulent/ illicit activities that may occur). This is an automated e-mail sent directly from your bank when you input our registered address (info@thecellshop.co.za) as a recipient for a proof of payment notifications. The Customer may also send us this proof of payment on our WhatsApp Line: 0748499403.

FREIGHT/ COURIERING OF YOUR PURCHASED PRODUCT:
The Cell Shop has partnered with the following courier companies to ensure that you have the most reliable and secure delivery:
– The Courier Guy
– MDS
– Dawn Wing

The Cell Shop Has a Standard Shipping/ Courier Rate of R149.00. Deliveries to Johannesburg are done within 24Hours from receipt of Payment.
Deliveries to other Provinces are scheduled between 24/48 Hours.
Once you have placed an order and the payment has been successfully received, Will will immediately fulfil your order and contact you from the following Number(s) only:
• Landline: 031 220 2977
• Mobile or WhatsApp: 074 849 9403
Customers will also receive an automated response from our registered email info@thecellshop.co.za

The Cell Shop covers “Goods in Transit”
– Please note that The Cell Shop takes full responsibility from the time a customer’s order is successfully paid for until the items are delivered to the customer.
– Once the customer has received the unit, our insurance will no longer cover this transaction and the responsibility shifts to the customer.
– We advise customers to provide us with correct delivery details as well as contact numbers as the courier company will not deliver/ Hand over your parcel to anyone else other than the customer themselves.
– Customers will receive Waybill/ Tracking details from The Cell Shop as well as the partnered Courier Company used for the transaction.
– The Cell Shop will be immediately notified upon the receipt of the parcel as well as the customer will be required to sign and date the waybill before the courier agent hands over the parcel.

• Defective items:
– THE CELL SHOP IS AWARE THAT THERE MAY COME A TIME WHEN A CUSTOMER UNFORTNATELY RECIEVES A DEFECTIVE PARCEL! NOT TO WORRY
CUSTOMERS CAN NOTIFY THE CELL SHOP WITHIN 24 HOURS OF THE DETECTIVE PARCEL AND WE WILL TAKE THE NECESSARY STEPS TO REPLACE THE PRODUCT OR RESOLVE IT…
PLEASE NOTE: IF LIQUID DAMAGE OR PHSYICAL DAMAGE HAS BEEN DETECTED, THE CELL SHOP WILL NOT TAKE RESPONSIBLITY

WARRANTY/ GUARANTEE:

BRAND NEW DEVICES:
ALL BRAND NEW DEVICES COME WITH THE FULL STANDARD MANUFACTURERS WARRANTY:
SAMSUNG DEVICES: 2 Years (24 Months) Manufacturer’s Warranty. If you are experiencing any issues, you are welcome to reach out to us and we will assist you/ guide you. Our after-service care is extended to all customers.
APPLE: 1 Year (12 Months) Manufacturer’s Warranty. If you are experiencing any issues, you are welcome to reach out to us and we will assist you/ guide you. Our after-service care is extended to all customers.
HUAWEI: 1 Year (12 Months) Manufacturer’s Warranty. If you are experiencing any issues, you are welcome to reach out to us and we will assist you/ guide you. Our after-service care is extended to all customers.
OTHER LISTED BRANDS: 1 Year (12 Months) Manufacturer’s Warranty. If you are experiencing any issues, you are welcome to reach out to us and we will assist you/ guide you. Our after-service care is extended to all customers.
SPECIAL IMPORTS: 1 Year In-House Warranty. What does this mean? This means that The Cell Shop Holds the 1 Year Manufacturing Warranty and will be responsible for maintaining the warranty for all units that state “Special Import”

PRE-OWNED/USED DEVICES:
Our Certified Pre-owned devices are in immaculate condition. They are open to all networks. The Cell Shop ensures that our qualified technicians examine and assess them before they go out for sale to ensure that they are fully functional devices and to give our loyal customers the reassurance that they are working like a new device.

IMPORTANT TO NOTE:
• Device Colour is subject to device availability, for further enquires please call or WhatsApp 0748499403.
• Includes Charging Cable
WARRANTY:
• All Pre-Owned Devices come with a 90 Day Warranty. Please note that your warranty will be void for the following reasons:
-Any Damage Related To Physical Damage, Water/ Liquid Damage and Customer Negligence Renders the Warranty Null And Void.
IMPORTANT NOTICE:
THE CELL SHOP DOES NOT CARRY ANY WARRANTIES FOR “CHANGE OF MIND” SITUATIONS.
WE ADVISE THE CUSTOMERS TO BE CERTAIN OF THEIR PURCHASES AND SHOULD THEY REQUIRE ANY TYPE OF INFORMATION TO REACH OUT TO US INORDER FOR US TO GUIDE/ ASSIST THEM.
YOU MAY USE THE “WHATSAPP ICON” TO CHAT WITH US TODAY.