BACK UP YOUR DATA

When we repair your device, we may need to restore it to its original factory settings to successfully complete the repair. We therefore advise customers to please back up their data so that it is not lost. To enable us to restore your phone to its factory settings you will need to turn off the Find my iPhone feature.

QUOTES, DEPOSITS, AND FEES

2.1. When you bring in your device for repair, We will firslty need to inspect it  & do a diagnostic to determine what’s wrong with the device. For this inspection & dianostic we charge a standard diagnostic fee of 2.1.1. Mobile Devices- R150 , 2.1.2. Tablets, Macbooks and iMacs -R 499. 2.2. If you choose to repair your device with us, the standard diagnostic fee will automatically falls away. This does not apply to the Mac and iMac diagnostic fees 

2.3. We will provide you with a quotation fpr your repair. We will automatically start with repairs under R500, but if the quote is for R500 or more, you will need to go through the quotation and if you are satisfied with it then give us the go ahead to begin the repairment of your device. Our quotes are valid for seven days. 2.4. Should you accept our quote & we need to order parts – you will be required to pay a non-refundable deposit of 50% of the estimated repair value. 2.5. The balance will be paid upon the collection of your device.

OUR WARRANTY

3.1. We use only high-quality manufacturer compatible parts. We will give you a warranty on our replacement parts and workmanship from the date of repair for: 3.1.1. One year on Apple device screen replacement and small parts repairs; 3.1.2. Six months on Apple battery replacements; and 3.1.3. Three months on all other device parts and repairs. 3.2. Our warranty will be voided if someone else repairs the device, or if it is damaged after we have repaired it. Device damage that will void the warranty includes dents, cracks, burns, scratches, liquid damage, viruses, and malware. 3.3. Our warranty is part of the agreement we have with you, and you cannot transfer it to someone else by, for instance, selling the device.

WHERE OUR RESPONSIBILITY ENDS

4.1. We take great care when we repair a device, but just like surgrey, devices are delicate, and opening them up may cause additional damage, or may reveal damage that you were not aware of at the beginning hence you cannot hold us responsible for: 4.1.1 Any data loss- You can avoid any data loss by backing up your device before you book it in. 4.1.2 Further damage to the device or further loss of your device functionality when we inspect the “Already Damaged” device, open it, or remove the screen or the battery. If your device was damaged by impact (typically you would have a cracked screen or a bent back cover), the impact may have caused internal component failure on your device and motherboard. To assess the extent of the impact damage we may need to open the device and remove the screen, battery or other contents, and this may cause further damage. Screens and screen protectors are especially fragile and will crack further when they are removed. 4.1.3 Further damage to the device or further loss of the device functionality when we work on the device. The back cover of your smart device holds everything together. If it is bent or dented, it may affect the replacement of your screen or battery. Where possible we will try and remove dents from corners or sides, if this is not possible, we will provide you witha quote you for a new back cover. We cannot be held liable for workmanship warranty if the back cover is bent or dented. It is not always possible for us to source back covers, but where possible we will do so. Working on the microscopic components on the motherboard is very delicate and complex, and in some instances is not successful which could result in reduced or no functionality on your device. In some instances, it may be more cost effective for you to replace the device than to repair it. 

4.1.4 Not being able to source replacement parts. 4.1.5 Not being able to repair your device- Some devices cannot be repaired. We will let you know if it is time to let go. Touch ID is built into the home button on some devices. Replacing the home button will not revive your touch ID functionality if it was not working when you booked in your device. And, if the home button needs to be replaced, the touch ID functionality will be lost. The best way to repair a device that has suffered liquid damage is to replace all the internal components. Just like Oil and Water – Water and Electronics Simply Do Not Mix!. The extent of your device damage is unpredictable, and your phone may continue to work well and suddenly malfunction. There’s no telling when that might be, or what could go wrong. 4.2. We are not an authorised Apple, Huawei or Samsung service provider. We will give you a warranty on the replacement parts we use, but it is important to know that you will void your manufacturer’s warranty if we repair your Apple, Samsung or Huawei device. If you still have your manufacturer’s warranty you should have the manufacturer repair your device. If your warranty has expired, you have nothing to lose and everything to gain by letting us work our magic on your device. 4.3. When we repair Apple devices, the IP Rating (Ingress Protection Rating) will be lost,What does this mean? -Your device will no longer have a water and dust resistance rating. 4.4.Your safety matters to us! We may not be able to return your original damaged/faulty device components (like batteries) to you as this poses as a hazardous health risk to store these components and we will therefore discard it accordingly.

4.5 POPI Disclaimer
We respect your right to privacy and therefore aim to ensure that we comply with the legal requirement of the POPI Act which regulates the manner in which we collect, process, store, share and destroy any personal information which you have provided to us.

COLLECTION OF YOUR DEVICE

5.1. We will let you know when your device is ready for collection. You must collect your device within 30 days. If you don’t collect your device on time, we may sell it as parts to recover our expenses. 5.2. You must present a valid Cell Shop Repair job-card and personal identification such as your ID, to collect your device. 5.3. Should you make a payment via EFT, Please bring a copy of the proof of payment and your device may only be collected once the payment has cleared in our bank account.

ACCESSORIES, RETURNS, AND REFUNDS

6.1. You may return any unopened and sealed accessories within seven (7)days of purchase. We will give you a full refund or product exchange for any product of the same value provided you have the original tax invoice. 6.2. You may return any faulty accessories within three(3) months of purchase. We will give you a full refund or product exchange for any product of the same value provided you have the original tax invoice and subject to an inspection at our store which rules out any physical damage, negligence or abuse caused. 6.3. Please note that refunds may take up to 5 business working days. 6.4. We reserve the right to deduct any labour fees from a refund should the refund not be a result of workmanship or faulty parts.

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