At The Cell Shop, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your data when you interact with our services or website.
Information We Collect
Personal Information
We may collect the following:
- Contact Information: Name, email address, phone number, and mailing address when you place an order or contact customer service.
- Payment Information: Proof of payment for purchases should be emailed to info@thecellshop.co.za or WhatsApp to 074-849-9403.
Dispatch Policy
Orders will be dispatched only after funds have securely cleared into our bank account.
Usage Information
- Website Interaction: Your data remains secure and will never be shared without your consent.
- Device Information: Information such as IP address, browser type, and operating system may be collected if suspicious or unlawful activities are detected.
How We Use Your Information
- To Provide Services: To process orders, respond to inquiries, and deliver the products or services you request.
- To Improve Services: We may use feedback, including customer ratings on Google (search “The Cell Shop”), to enhance our services.
- To Communicate: Updates, promotions, and product-related communications may be sent via email, WhatsApp, or social media.
- To Ensure Security: Information is used for fraud detection, prevention, and to secure our website.
Note: This is the only website registered to The Cell Shop Online PTY LTD.
How We Share Your Information
- With Service Providers: Trusted third-party providers assisting in delivering our services.
- With Law Enforcement: Information may be disclosed to comply with legal obligations or protect our rights.
Data Security
We implement advanced technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.
Your Rights
You have the right to:
- Access: View the personal information we hold about you.
- Rectify: Request corrections to your personal data.
- Delete: Request deletion of your information.
- Restrict Processing: Limit how your data is used.
- Object: Disagree with certain processing activities.
- Portability: Transfer your data to another party.
To exercise your rights, contact us at info@thecellshop.co.za or via WhatsApp at 074-849-9403.
Cookies and Tracking Technologies
Our website may use cookies to enhance user experience. Adjust your browser settings to manage cookies as preferred.
Changes to This Policy
This Privacy Policy may be updated periodically. Updates will be posted on this page, and we encourage regular reviews to stay informed.
Contact Us
If you have questions or concerns about your privacy, please reach out to us:
- Email: info@thecellshop.co.za
- Landline: 031 220 2977
- Mobile/WhatsApp: 074 849 9403
Thank you for trusting The Cell Shop with your personal information. Your privacy matters to us.