Shipping Policy – The Cell Shop Online Pty Ltd
At The Cell Shop Online, we are committed to delivering your orders promptly and securely. Below is our detailed shipping policy, including timelines, handling procedures, and delivery terms.
Order Cut-Off Times
- Order Cut-Off Time: 1:00 PM (GMT+02:00, South Africa Standard Time – Johannesburg).
- Orders placed after the cut-off time will be processed on the next business day.
Handling Time
- Minimum Handling Time: 0 business days (same-day processing).
- Maximum Handling Time: 1 business day.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Transit Time
- Minimum Transit Time: 1 business day.
- Maximum Transit Time: 2 business days.
Total Delivery Time
The estimated total delivery time includes both handling and transit times, based on customer locations:
- All Destinations: 1–3 business days.
Shipping Information
Delivery Days
- Orders are fulfilled and dispatched Monday to Friday only.
Courier Partners
We partner with reliable couriers, including:
- The Courier Guy
- MDS
- Dawn Wing
Delivery Fees
- A flat shipping fee of R149.00 applies to all orders.
Delivery Guidelines
- Accurate delivery addresses and contact details must be provided during checkout.
- Couriers will deliver directly to the customer. Identification will be required to receive the parcel.
Tracking
- Tracking details will be provided via email or WhatsApp upon dispatch of your order.
Responsibility for Goods
- The Cell Shop assumes responsibility for the goods in transit until delivery to the customer.
- After delivery, responsibility transfers to the customer.